Service Technician

KEY DUTIES AND RESPONSIBILITIES

1.Customer Service

• Processes work orders, chemical orders, supply orders, etc., as needed.
• Ensures Autobell is taken care of by focusing on organization, service, and follow-up.
• Evaluates Autobell Car Wash sites to assist the company in anticipating equipment failures, supply sufficiency, etc.
• Plans and follows through with assigned projects and tasks supporting the company.
• Supports Autobell Car Wash operations by providing timely information and service.

1. Technical Service

• Assists in the installation of new car wash equipment.
• Installs equipment, machines, wiring, or programs to meet specifications.
• Performs corrective maintenance of installed equipment.
• Physically handling, installing, positioning, moving and manipulating equipment and/or materials.
• Repairs or replaces wiring, equipment, or fixtures using hand tools and power tools.
• Assemble pipe sections, tubing and fittings, using couplings, clamps, and screws.
• Troubleshoots car wash equipment and related components; Identifies parts for replacement or replacement of components.
• Purchases items or places orders for items needed to complete maintenance or repair work, as authorized.
• Continuously develops and expands knowledge of chemicals, parts, materials, supplies, service, components, and equipment.
• Focuses on quality service. Minimizes errors and re-work by focusing on details, checking results, and ensuring accuracy.

1. Shipping and Receiving

• Participates in ordering materials and supplies, as needed.
• Oversees the shipping and distribution processes, utilizing the most cost-effective shipping methods.
• Personally, delivers items to work-sites, as needed.
• Takes initiative to ensure timeliness for Autobell Car Wash is considered when placing and coordinating orders.
• Maintains inventory of materials needed to perform anticipated tasks. Appropriately uses and manages company resources.

1. Communication/Working Relationships

• Establishes effective documentation, communication, and reporting processes to ensure Service Manager is kept informed of positive and negative factors impacting the assigned territory and the business.
• Participates in periodic team meetings.
• Represents the company in a professional manner and appearance.
• Travels as necessary to support the overall goals of the organization.

1. Other

• Performs other duties as required or requested.
• Contributes to the positive team efforts of the territory and the company.
• Maintain detailed service records.
• Maintains confidentiality of sensitive company, and data without exception.
• Acts upon critical issues immediately within position’s authority and/or asks for assistance/decision-making from the Service Manager.
• Suggests ways to do assigned tasks in a more efficient and effective manner.
• Follows safety and security guidelines and sets a safe work example for others.
• Maintains the worksite by leaving it clean, neat, and organized.
• Light construction that would include odd jobs at car wash locations during installations and repairs.
• Acts as on-call technician for Autobell emergency situations according to the team schedule.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge/Education/Experience

• High school diploma or equivalent, required.
• Technical school education preferred, but not required.
• General mechanical ability necessary.
• Knowledge of machines and tools, including their designs, uses, repair, & maintenance.
• Understanding of pneumatics, hydraulics, motors, and pumps, helpful.
• Experience in car wash operations and related customer service, preferred.
• Experience, knowledge, and demonstrated effectiveness in car wash equipment maintenance and repair.
• Familiarity with the car wash industry’s standards, concepts, practices, and procedures.

Abilities

• Ability to identify, troubleshoot and repair electrical, chemical, mechanical and and/or plumbing issues.
• Ability to use experience and judgment to plan and accomplish tasks and goals.
• Ability to collaborate with others.
• Ability to exercise creativity and latitude for continuous improvement.
• Ability to work independently.

Skills

• Basic verbal and written communication skills.
• Demonstrated attentiveness to details, basic mathematical analytical ability.
• Demonstrated ability to work with technology in performing key tasks and becoming more efficient.
• Demonstrated ability to solve problems effectively.
• High sense of organization and orderliness.
• Customer service skills and sensitivity to timeliness in meeting the customer’s needs.
• High energy level.

ESSENTIAL PHYSICAL REQUIREMENTS

• Standing - Moderate to high level.
• Climbing and climbing of ladders – Moderate level.
• Crawling – Moderate level.
• Walking – Moderate to high level.
• Sitting – Low to moderate level.
• Squatting/Kneeling – Moderate Level.
• Lifting – Up to 100 lbs.
• Push and pull patterns of motion using extremities.
• Visual Concentration – High Level.
• Hearing Concentration – High Level

OTHER REQUIREMENTS

• Environment – Car wash sites and daily travel.
• Scheduling – Must be able to work outside of normal business hours i.e. after Autobell closes or overnight.
• Willingness to work out of town as needed on car wash installs and/or repairs with up to 25% travel outside of Charlotte geographical territory, required.
• Must be 18 years of age or older.
• Must possess and maintain a valid driver's license with clean motor vehicle history.
• Autobell requires that you keep a professional, safe, and neat appearance according to company policy.
• Autobell is a drug-free workplace, and all candidates must pass a pre-employment drug screening.